Sutton Decentralised Energy Network (SDEN) were looking to overhaul their existing digital offering and provide a better user experience to their customers. One of the persisting issues they were facing was the lack of online payments and information available, they wanted to transform this into a paperless approach along with offering a more visually appealing experience for users.
This was achieved by leveraging customer data and feedback to entirely restructure the website, ensuring users were presented with high-demand content upon entry. Displaying tariff and billing options in a digestible way was also a must, making them easily to understand for users.
